Contact Peak Transfer
UK: +44 (0) 121 318 8484
FR: +33 (0) 679 851 810
M: +33 (0) 679 851 810
Frequently Asked Questions
How long does it take from Gevena to Chamonix?
The transfer between Geneva and Chamonix normally takes between 1hr 15 mins to 1 hr 30 mins depending on road conditions and where in the valley your accommodation is located.
Do I enter my flight arrival & departure times or the time I want to be picked up?
For your transfer from the airport to resort, please enter the scheduled arrival time of the flight.
For your transfer from the resort to the airport, please enter the scheduled departure time of your flight (NOT your check-in time).
How do I pay for my transfer?
You can choose to pay either by cash, credit or debit card.
If cash is chosen, your credit card details are held as security for the booking and will only be charged for a ‘no show’ or a cancellation subject to our terms and conditions.
We accept Switch/UK Maestro Visa debit or credit card, Delta, Connect, MasterCard or Solo.
I have my skis with me, will my luggage fit in the van?
Our vehicles are all long wheel base 9 seat mini buses that can comfortably carry normal passenger luggage including ski/boards, however if you have more than two large bags per passenger please let us know at the time of booking so we can ensure enough carriage space is provided.
What happens if my flight is delayed?
You should keep us informed about all flight delays by calling our office. If you will not arrive in time for your original transfer booking, our cancellation policy may apply, in which case you may have to book and pay for a new transfer.
We do however make best efforts with all our clients to accommodate flight delays. If your flight delay is not too significant, and waiting for you would not compromise our obligations to other clients, your driver may wait. If the driver has to leave the airport without you, we will try to find a seat available for you on a later transfer. However you will not be refunded for your original transfer, nor for any alternative transfers you may arrange.
How do I make changes to my booking?
If you need to make any changes to your booking you should notify the office by email at least 72 hours before your transfer. Some changes will incur additional charges - we will advise you in if this is the case in your situation.
If you need to change your in-resort address for pickup, this should be done by email at least 24h before your transfer date. After this time we cannot always accommodate a change of address, in which case we may ask you to go to a central meeting point (such as the train station). Peaktransfer will not be liable for the cost of any supplementary transport needed to get to this meeting point from your accommodation.
If you need to change the time or date of one of your transfers, this may constitute a cancellation of your original booking and in such a case, our cancellation policy will apply. In that case you will need to make a new transfer booking and pay for this new fare.
What happens if I miss my flight?
You should let us know immediately by calling the office. If you will not arrive in time for your booked and confirmed transfer,our cancellation policy may apply, in which case you may have to book and pay for a new transfer. If you have booked a shared or private transfer we will do our best to accommodate
your changes. For more details see our terms and conditions.
What happens if the airline has lost my bags?
You should make contact with your driver or the Peak Transfer office by telephone as soon as possible. We will try to make arrangements for either the driver to wait, or for you to take a later transfer. However we are under no obligation to do either of these things, and if we are unable to accommodate the delay caused by this event you will not be entitled to a refund for your original booked transfer.
Do I have to pay for my baby/child?
Yes. All children, no matter what age must be placed in the appropiate child seat. Peak Transfer can provide the correct seat if requested at time of booking. As children take up a seat in the same way as an adult we are unable to offer any discounts for minors.
I don't have a mobile that works abroad.
At the airport, in the event of you not finding our driver or any of the issues above occuring the only means we will have of contacting you is a mobile number. Peak Transfer cannot be held liable for any missed transfers that occur due to us being unable to make contact with you.